Terms of service

Terms of Service

Last Updated: July 1, 2026

Welcome to Velória. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service, as well as our Privacy Policy and any other policies published on our website.

2. About Velória

Velória is an online store offering women's fashion, accessories, personalized jewelry, beauty products, and lifestyle items to customers across Europe and North America.

We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

3. Eligibility

By placing an order, you represent that:

  • You are at least 18 years old or have legal permission to make purchases.

  • The information you provide is accurate, complete, and current.

  • You will use this website only for lawful purposes.

4. Products

We strive to display our products as accurately as possible.

However:

  • Product colors may vary depending on your device or screen settings.

  • Personalized products are manufactured according to the information you provide.

  • Minor variations in size, color, or finish may occur.

5. Personalized Products

For customized products:

  • Customers are responsible for providing correct spelling, names, dates, or other personalization details.

  • Once production begins, changes or cancellations may not be possible.

  • Personalized products cannot be returned due to customer input errors unless the product is defective or we made the mistake.

6. Pricing

All prices displayed on our website are subject to change without notice.

The applicable price will be the one displayed at checkout when your order is confirmed.

Import duties, taxes, customs fees, or other charges imposed by your country are the responsibility of the customer unless otherwise stated.

7. Payment

We accept the payment methods displayed during checkout.

Orders are processed only after successful payment authorization.

If a payment is declined or cannot be verified, the order may be canceled.

8. Shipping and Delivery

Delivery times are estimates and are not guaranteed.

Shipping delays may occur due to:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Force majeure events

Velória is not responsible for delays beyond our reasonable control.

9. Order Cancellation

Orders may be canceled before processing begins.

Once production or shipment has started, especially for personalized items, cancellation may no longer be possible.

10. Returns and Refunds

Returns are governed by our Refund Policy and applicable consumer protection laws.

Items must be returned:

  • Unused

  • In their original condition

  • With original packaging whenever possible

Personalized products are eligible for return only if:

  • They are defective.

  • They arrived damaged.

  • The wrong item was delivered.

  • The error was made by Velória.

11. Warranty

If a product has a manufacturing defect, please contact us within the applicable legal period and provide photographs or videos for evaluation.

Depending on the situation, we may offer:

  • A replacement

  • A refund

  • Store credit

12. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Website design

is the exclusive property of Velória or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

13. Prohibited Use

You agree not to use this website for:

  • Illegal activities

  • Fraudulent transactions

  • Uploading malicious software

  • Attempting unauthorized access

  • Violating the rights of others

We reserve the right to suspend or terminate access for users who violate these Terms.

14. Limitation of Liability

To the fullest extent permitted by law, Velória shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Shipping delays caused by third parties

  • Events beyond our reasonable control

Our total liability shall not exceed the amount paid for the purchased product.

15. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

16. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

17. Governing Law

These Terms shall be governed by the laws applicable to the country where Velória operates, while respecting any mandatory consumer protection rights that apply in the customer's country of residence.

18. Contact

If you have any questions regarding these Terms of Service, please contact us through the customer support channels provided on our website..