Shipping Policy

Last Updated: July 1, 2026

Thank you for shopping with Velória. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed.

Personalized or made-to-order products may require additional processing time. If applicable, the estimated production time will be displayed on the product page.

Orders are not processed on weekends or public holidays.

2. Shipping Destinations

We currently ship to customers across Europe and North America.

If your country is unavailable during checkout, please contact our customer support team for assistance.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• Europe: 5 to 12 business days

• North America: 7 to 15 business days

Please note that these are estimates and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated during checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable conditions will be displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Velória is not responsible for delays caused by customs clearance procedures.

7. Delivery Delays

Although we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Customs inspections

• Carrier disruptions

• Public holidays

• High shipping volumes

• Force majeure events

We appreciate your patience in these situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the package must be reshipped.

Velória is not responsible for orders delivered to an incorrect address supplied by the customer.

9. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include a replacement or refund where applicable.

10. Undeliverable Packages

Packages returned to us because they were unclaimed, refused, or addressed incorrectly may be eligible for reshipment after payment of any additional shipping costs.

Refunds, when applicable, will exclude the original shipping costs.

11. Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact information provided on our website..